Florida 2-1-1 Network
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2-1-1 is the health and human service equivalent of 9-1-1.   By calling the three digit 2-1-1 number, families can access community information and referral services every hour and day of the week.  

 2-1-1 is much more than a telephone service or directory assistance number. Calling 2-1-1 connects people with trained and supportive professionals who help identify needs, problem-solve with callers to identify solutions, and guide families through the confusing maze of public and private health and human services.  The 2-1-1 Network Centers maintain a comprehensive, up-to-date database of local human service resources that skilled 2-1-1 helpline counselors use to assist people in finding the services they need. 

In addition to assisting callers, 2-1-1 Network Centers provide comprehensive human service directories for their communities in both print and electronic formats.  Most 2-1-1 centers provide free searchable online directories through their respective websites.  Links to these websites and searchable directories can be found on www.211florida.org.

 The Florida 2-1-1 Network was created by authorization of the Florida Legislature in 2002.  Florida 2-1-1 providers are certified and regulated by the Agency for Health Care Administration.  (F.S.408.918).  2-1-1 Network members must adhere to nationally recognized standards for 2-1-1 centers and are required to become accredited by the Alliance of Information and Referral Systems (www.airs.org).  The Florida Alliance of Information and Referral Services (FLAIRS), a private nonprofit association provides leadership and coordination for the Network (www.flairs.org).  Most of the 2-1-1 Centers are private nonprofit organizations and a few operate through local government agencies.

The Florida 2-1-1 Network is built on a system of collaborative relationships between regional 2-1-1 Centers, specialized information and referral providers and other human service organizations. When fully developed, the Florida 2-1-1 Network will be a statewide system of 18 to 20 regional centers providing 2-1-1 coverage for 100 percent of Florida. In November 2006, there were 16 active 2-1-1 Network Centers in the Florida 2-1-1 Network serving 50 out of 67 counties and approximately 87 percent of the Florida population.

 Benefits of total access to 2-1-1:

  • 2-1-1 is a confidential call. Most often the name of the caller is not even taken.
  • 2-1-1 provides a gateway to community services.
  • 2-1-1 is efficient, fast and easy to use.
  • 2-1-1 helps to avoid wrong numbers; no wasted time trying to find the right resource.
  • 2-1-1 maintains the integrity of the 9-1-1 system; people can call 2-1-1 for non emergency purposes, saving this vital resource for life and death emergencies.
  • 24-hour / 7 day a week availability, 2-1-1 is always there for families.
  • 2-1-1 strengthens communities by uniting people who want to help with those who are in need.
 
         

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June 02, 2010