Florida 2-1-1 Network
2-1-1 State Certification

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Florida 2-1-1 Network Plan
State Certification
211 Florida Operation Wireless (FLOW)
 

To become a certified Florida 211 Network Provider, all candidates must complete the attached application*  and go through the Agency's certification process. Attached is the Agency for Health Care Administration's 211 Florida Network Certification Rule*, the Certification Application, and a copy of the AIRS 211 Network Provider Accreditation Standards*. The Agency will begin accepting applications on June 2nd. Information (including the documents provided below) regarding certification is also available on the Agency's website at www.fdhc.state.fl.us

Documents to Download
Florida 211 Network Provider Application*
The application all providers must complete and send to the Agency for Health Care Administration. Thus starting the certification process

211 Florida Network Certification Rule*
The purpose of this rule is to provide a framework by which the Agency for Health Care Administration will administer subsections (1) and (2) of Section 408.918, Florida Statutes, Florida 211 Network: Uniform Certification Requirements. This rule enables the Agency to establish a certification process and develop criteria to certify information and referral entities as Florida 211 Network Providers.

AIRS 211 Network Provider Accreditation Standards*
Standards for Professional Information & Referral: Requirements for AIRS Accreditation and Operating 2-1-1 Systems. The standards address all aspects of an I&R service’s operation including service delivery, the resource database, reports and measures, cooperative relationships and organizational requirements. They define the information and referral process in concrete terms, establish criteria for database development, mandate support for community planning activities, incorporate a broad view of collaboration at the local, state or provincial, regional and national levels and include provisions for the socially responsible use of technology. The National 2-1-1 Initiative and U.S. Administration on Aging have adopted the basic concepts in the Standards for I&R for older persons, as has the U.S. military for staff in their Family Services/Support Centers.

Send Completed Forms to:
Completed Florida 211 Network Provider Certification Application forms (AHCA
Form 5700-0001, Sept 02) should be sent to:

Stephen Bradley, M.H.A.
Government Analyst II
Medicaid Program Oversight
Bureau of Medicaid Quality Management
Agency for Health Care Administration
Building 3, Room 3210 MS-48
2727 Mahan Drive
Tallahassee, FL 32308
Phone: (850) 414-6606
Fax: (850) 922-1978
bradleys@ahca.myflorida.com
Candidates can e-mail Stephen Bradley if they have any questions.

   
  Other 211 Resources
National 2-1-1 Initiative
Alliance for Information and Referral Systems
Agency for Health Care Administration
 


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May 05, 2010